Blogroll
Categories
Meta
Category Archives: Customer Service
Down The Tubes With Tubely Both Viral And Vile
My wife received an email from her sister. She thought it was an invitation to access some online photos her sister was posting. So she clicked the green accept button to view them. After all, the email did come from her sister who is active on Facebook and other online social media networks. Moments later, she realized she was duped, taken in by a Tubely generated email which had not been sent by her sister at all, her sisters address book had been hijacked. Continue reading
Posted in business, Customer Service, emerging business
Tagged Astute Software India, Tubely, Tubely CAN-SPAM, Tubely Scam, Tubely Spam, Tubely Vile, Tubely Viral
6 Comments
Bank of America or Bankrupting of America?
Bob & Carol, arrived in Las Vegas a few days/weeks before being given a $160,000, zero payment down, 40 year mortgage, on a one bedroom condo, after the market had already peaked. Today their $160,000 condo would be lucky to fetch $70,000, a mere four years later. It could be a decade or two before they are above water. And because of all the speculation and fancy lending practices, some experts estimate that today, up to 80% of all Las Vegas homeowners are now underwater. Continue reading
Posted in business, Customer Service, Government Spending
Tagged ARRA, Bank of America, banks, BOA, mortgage lenders, statup business, TARP
4 Comments
Insurance Agency Marketing and Talking Heads – Stop Screaming at Me!
Current insurance agency marketing methods are trying to embrace this virtual paradigm shift. Recently agencies have started to update their web sites and embark upon eMarketing, web seminar marketing and even SEO (Search Engine Optimization) campaigns. This is an important first step, though it is a step that many consider to be happening very late in the current marketing evolution. Sadly, some of these insurance agencies are embracing poor practices, the foremost of which is the “talking head”. Continue reading
Good for GoToMeeting
Cloud computing solutions like this are relatively new, but great customer service has been around for a long time, virtual or not, for those who understand the importance of customer loyalty. Good for GoToMeeting/GoToWebinar/Citrix – seems like they get it. Continue reading
TKO – Client Always Wins – Virtual or Not
I asked to speak to his manager – was initially told that wasn’t necessary. In today’s virtual world, however, shielding management doesn’t work if a customer is really ticked off. So, I simply went to LinkedIn, searched for senior managers at the firm, and reached out to them. Continue reading
